Complete Steps to Troubleshoot Channel Playback Issues on Roku
3 min readEvery Roku streaming channel offers a set of audios and videos made available by the producer of that channel such as YouTube or Netflix. After activating your streaming player through roku.com/link, you can enjoy all your favorite shows and movies at any time. The media player is intended to play videos at the highest possible quality provided that the speed of your internet connection, the type of content and capabilities of your TV.
Roku streaming devices provide a flawless output of audio and video that entirely depends on the wireless network speed you have. Several Roku channels like Hulu, YouTube or Netflix offer access to the content. But sometimes, it may happen that you come across channel playback issues. These problems arise mainly because of network connection issues or maybe this can also be an issue with the channel itself which you are watching.
This article walks you through the detailed steps to get rid of this issue. The instructions outlined here will be helpful if you have faced any of the below-given issues with your Roku streaming player:
- Unable to play any video from a single channel
- Can’t play a particular video
- Not able to play videos on any channel
- Video is too slow to start or poor video quality
- Frequent rebuffering (starting and stopping)
Important Note: In case you come across purple screen Roku error, it means the proper content protection technology is not detected by your device. To resolve this issue, you can take instant help from our knowledgeable and experienced technicians at toll-free number.
Identify and Troubleshoot Playback Issues
Read through each section given below to determine and troubleshoot any Roku link code playback issues:
What to do if you are unable to play a specific video
On the off chance that you cannot play a particular kind of video from any random channel, try playing that same video from some other channel. It is worth notable that if this plays well on another channel, it implies that specific channel has some channel playback issues. Also, you can go for Roku 3 micro SD install process if your device doesn’t have enough internal memory space.
What to do if you can’t play any video from a specific channel
In the event that you are not able to play a video from a specific channel, it is recommended you to switch to another channel and check whether that works. If any case it still doesn’t work, make sure that the channels is a subscription channel e.g. HBO Go, Hulu or Netflix. If it is, let us tell you that it will require a proper subscription.
What’s more, you should interface your Roku account accurately with it after activating your device either with Roku no CC link or using regular link code. There is also need to like that specific channel with the help of your cable network provider account.
What to do if you are unable to play any video from any channel at all
Initially, check your Roku gadget for network connection. To do so, you have to navigate to the settings menu and then click on status section that will tell you about the connection status of your device.
Mainly, it will display two options namely connected or not connected. If you see the second option on your device, follow the on-screen steps and connect it to the WiFi network.
On the other hand, you can also try conducting a test for your network connection. Doing so will help you check the signal strength of your wireless network.
In the case of nothing works, do restart your router as well as Roku device. By doing a system restart, you can fix channel playback issues with your streaming gadget.
Channel playback issue leading to poor video quality
So you have properly activated your Roku device using roku.com/link. However, the annoying channel playback issue causes your video quality to degrade. It happens because of the bad network or congestion on the same network.
In order to resolve this issue, try disconnecting some of the already connected devices with the same network.
If you still experience channel playback issues on your streaming device, do give us a call at toll-free number 1-844-748-9017.
